payments/ deposits:


  • The guest will be charged the total price of the reservation if they cancel at any time. If the guest doesn’t show up, they will be charged the total price of the reservation.
  • payment by: Credit card : American Express, Visa, Euro/Mastercard

All payments are non-refundable and service fee of 4% applies. No cash payments or pay on arrival is available to bookings.


Guests can change dates :

  • Once for their booking, 7 days or more before check-in
  • For the same or higher price as their original booking
  • For the same booking conditions and room type

A cancellation fee of 100% of the total booking value will be retained


Any damage to the property or its contents caused by the guests will be charged to the guest whos name the booking has been made in. A security deposit will be required prior to arrival and / or credit card details required for this purpose.

Should you find the property damaged upon arrival, please advise our office immediately on 0448253469. Failure to do so will deem you to be totally responsible for the condition of the property on departure. Should we notice damage or additional cleaning requirements during our initial clean and inspection, we remain the right to retain the security deposit until we have received appropriate quotes from the relevant trades person / supplier. However this is to a maximum of 14 days from the date of departure.


All linen is supplied and the property professionally cleaned prior to your arrival. For any additional linen or cleaning, guests have the option to arrange at their own cost. Please contact our office to arrange.


All properties have an internet connection


We promote a self -check in service for our properties with key code entry and / or keylock storage. Check in time is 2pm on the day of arrival. You will receive your personal check in details by email 24 hours prior to arrival for security reasons.


Check out time is strictly 10am on the day of departure. There are luggage storage facilities in Airlie Beach for those on late flight departures. No storage is available onsite at the property.


We strongly recommend Travel Insurance as it may protect you if you cancel your holiday due to unforeseen circumstances.


On confirming your booking you are agreeing to be bound by our rules of the house and conditions of bailment, this includes but is not limited to the following;
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